Saturday, July 4, 2015

Sony Blu-ray Player Fails To Include Necessary Cable

I'm still completely baffled and annoyed by the fact that the Sony Blu-ray player that I purchased failed to include a necessary component, that being the cable that connects the player to the television. The player is completely useless without that cord. It's not just the fact that the player didn't include this cord, but that there was no warning on the box letting me know it wasn't included (though there was a warning about another cord not being included). So the price of the player was deceptive, for I had to spend more money to make the thing function. To me, that would be like buying a car, then finding out that it didn't include the key to the ignition. It's dishonest, and I expect Sony to reimburse me for the cost of the cord.

Here is a bit of my conversation with Sony (via Facebook):

Sony: Thank you for the reply, what is the model number of this Sony product so i could check if this accessory is included?-Jen (7-3-15, 3:55 p.m.)

Me: It's BDP-S1500. I was told the cable is not included. But it's not an accessory. It's a necessary element. It needs to be included. - Michael (7-3-15, 7:24 p.m.)

Sony: Hi Michael , We do understand that this really upsets you and upon checking the model, hdmi cable is not supplied with this unit. If you need assistance purchasing hdmi cable. Our Sony Store customer service team should be able to assist you further with that. You can contact them either by phone (877) 865-7669 or email Thanks! - Jerome" (7-3-15, 7:47 p.m.)

Me: I don't need assistance purchasing it. I purchased one. My point is it should be included, and I want to be reimbursed for this extra unforeseen cost. Anything that is absolutely necessary for something to function should be included. Or, at the very least, the box should have a warning label: "Hey, this machine won't work unless you spend another $15-$30 on a cable."  (7-3-15, 7:49 p.m.)

Sony has not yet responded to that last message.

I'll post further updates on this blog. In the meantime, I suggest to anyone who has purchased a Blu-ray player that didn't include a necessary component that you should write to Sony and demand to be similarly reimbursed. 

Friday, July 3, 2015

The Wonderful World of Blu-ray

I finally purchased a Blu-ray player. I didn't want one, mind you, but I did want to watch the Decline Of Western Civilization box set, and the only way I could get a copy to review was if I had a Blu-ray player. They were on sale at Target for $70 (normally $90), and that seemed reasonable. But when I went to hook it up to the television, which is Step 1 in the instructions, I found that the cord was missing. I called Target and explained that the cord which should connect the player to the television was missing.
"Oh yeah, those aren't included," I was told.
"What do you mean? There is no indication on the box that the cord isn't included. It says 'Wired Ethernet Cable for streaming services not included,' but says nothing about the other cord. And the player is useless without it. I mean, it's not an accessory. It's a vital component of the player."
"Yeah, but they're not included."
So I went to Target to purchase something that should have been in the box in the first place. I took along the Blu-ray player instruction sheet, because I didn't want to get home and find that I needed a few other things in order to play these discs. Especially as Step 2 in the directions was something about connecting to my AV amplifier, which is another thing I don't have (or understand).
The woman at Target was quite helpful. Until I asked about this Step 2. I showed her the instructions and asked if I needed to purchase an AV amplifier.
"No, that's just if you don't have an HDMI cable," she said.
"But in the diagram it seems to require two HDMI cables."
"So what you're saying is that if I don't have an HDMI cable, which I don't, I can just plug the Blu-ray player into the AV amplifier, which I also don't have, using two of those cords which I don't have even one of."
So I purchased one HDMI cable. There were a variety to choose from, of various qualities (maybe) and of various lengths (definitely). I bought the cheapest, shortest cable (3 feet, $15). So now my $70 Blu-ray player is actually an $85 Blu-ray player (and with tax is approximately a $100 Blu-ray player). So I spent $100 to get a free copy of The Decline Of Western Civilization. Hmm.