Briefly, what happened is, after continued problems with my service, I was promised in February that my next bill would be $0. When it arrived, it was the usual amount. At that point, I was again without service (landline and internet). So I used my cell phone (thank you, Verizon) to call AT&T on March 12th. On that day, an employee named Patrick promised me he had taken care of that bill, and promised me that my next bill would also be $0. He didn't. And it wasn't. So now AT&T was demanding money, including a late payment tacked on, for bills I was promised would be $0. Again, that was on March 12th. It is now May 21st. Not only has the problem not been resolved, but no one has followed through even on the various promises to keep me apprised of the situation. You see, all calls to AT&T are recorded. So there is, somewhere, a recording of that March 12th call. I was told they couldn't find it; then I was told they hadn't looked for it; then I was told they never listen to those calls anyway; then I was told again they would find the recording.
Here are links to earlier updates:
- April 12, 2018
- April 12, 2018, Part 2
- April 13, 2018
- April 16, 2018
- April 29, 2018
- May 1, 2018
And now here is the latest:
- A little after 5:30, I tried to get online, but for some reason I was not connected. I then connected, but after a moment was kicked offline. I connected again, and things seemed to be okay. For eight or nine minutes.
- At 5:42 p.m., I was kicked offline again. My phone, however, was working. And the broadband light was green on my modem. What new problem was this?
- At 5:44 p.m., I was able to get online again.
- At 5:45 p.m., I was kicked off again.
- At 5:47 p.m., it seemed to be working. Nope. At 5:49 p.m., it went out again.
- At 5:54 p.m., I called the last technician who visited me and left a message explaining my new problem.
- At 6:01 p.m., I gave up and turned off the computer.
- At 6:58 p.m., the technician sent me a text message: “Try factory resetting the modem by holding down the red button on the back for 30 seconds and let it reset. When the broadband and service lite go solid green u should be good to go”
- I replied: “Thank you. Will try now…”
- I dd as he suggested. I didn’t get back on the computer right away, because I was so frustrated.
- At 8 p.m., I turned the computer back on. I was not connected to the server, but was able to connect quickly. However, it didn’t last. I was kicked off several times, and had to keep connecting.
- At 8:07 p.m., I sent another text message to the technician: “Service cuts in and out, but green light on modem remains on. I have to keep connecting to the network.”
- Problem continued. At 8:14 p.m., I had to connect again.
May 9, 2018
- At 11:55 a.m., I sent AT&T this message on Facebook: “So now you're ignoring my messages? AT&T is the absolute worst company. Each person says he or she will help, but no one follows through.”
- Since no one was even reading my messages anymore, I added this one at 12:09 p.m.: “By the way, what is the deal with this payment to Michael Cohen's fake company? You want some insight into Donald Trump? Here is some: He's a whiny, self-obsessed, sociopath who is incapable of caring for anyone but himself. He desperately wants people to love him, and thinks they do. I will accept my consulting fee now.”
- Then, at 11:35 p.m., I sent this message: “I guess that's it, eh? From now on, you won't be responding to my messages. Nice.”
- No response. These messages were never even read (you can tell when someone reads a message on Messenger).
- At noon, I left this comment on AT&T’s Facebook page: “AT&T is terrible. I have been having a problem with the company following through on a promise. This has been going on for two months. Someone will respond, say he or she is going to help, and then never follow through. Now AT&T is ignoring all the messages I've sent through Facebook. And they haven't called me back, though multiple people promised they would. How can AT&T treat its customers like this?”
May 10, 2018
- At 11:57 a.m., I left this comment on AT&T’s Facebook page: “So, is AT&T just ignoring the messages I've sent now? You say you'll help, but you never follow through. What kind of way is that to treat your customers? Is there is a single competent person in your company who can finally solve the problem I've been having for months? I don't think so.”
May 14, 2018
- At 12:43 a.m., I sent this message via Facebook: “So, for the record, the last time you responded to - or even read - one of my messages was April 26th. What's the deal? Are you all busy doing damage control because of the insane Michael Cohen deal, and have no time to speak with your customers?”
- At 12:45 a.m., I also posted that message on AT&T’s Facebook page.
- I received an automated call from AT&T, but hung up. It was about paying my bill. I do not accept calls from recordings. I demand to hear from an actual person.