I thought my troubles with AT&T were over. I really did. And in large part, they are. The major problems were resolved on May 24, 2018, thanks to John and Peggy. But then last night when I got home from work I noticed an email from AT&T, letting me know how much my next bill will be. And guess what? The amount is wrong. Shocking, right? This time it’s only off by approximately ten dollars. Not much, I admit. But my cynical brain said they’re trying to screw me slowly. Basically, after months of dealing with a large discrepancy, they think I’ll let this small one slide. And if it were for only one month, I might very well have done just that. But if that keeps up, over the course of a year, then we’re talking about a more significant amount of money. Now, again, this was just my thought process. I’m not saying that is the company's actual intention. I do not really think there is any sort of plot like that. But the amount needed to be addressed, regardless of intentions.
June 1, 2018
- At 1:29 p.m., I once again placed a call to my friends at AT&T. Let me mention once again that I despise these automated phone systems. AT&T is particularly irksome, with the fake sound of someone typing, as if the recording is trying to look up information.
- At 1:33 p.m., Joy (ID# AB49P) answered. I explained that my bill was wrong. After a few moments, she told me that the actual amount I owe is $66 ($8 less than I’d expected it to be, and $18 less than what my email indicated). I repeated the amount three times to her, to make sure it was correct. It seemed strange – first because it was lower than I’d expected, without my having to argue at all; second, because it was even amount. Bills almost never are (though there is a 1% chance that each one will be). And she assured me three times that the amount is correct. I owe AT&T $66 for the next billing cycle.
- As far as I was concerned, the call was then over, but Joy started asking me what my favorite movies were. I recommended “Harold And Maude” and “The Last Picture Show.” When I told her the years of the films, she said, “I wasn’t even born then.” Odd response. Anyway, she then tried to sell me some television package, but I told her I was not interested, that I don’t watch TV. Then she tried to sell me a movie streaming service. I explained that I wasn’t interested in that either, that I don’t watch movies on the computer or phone. And I started to get annoyed, feeling that she was wasting my time. I was polite, but said again I wasn’t interested, and told her to have a great day. And I meant it.
- The call ended at approximately 1:45 p.m.