Thursday, April 12, 2018

My Troubles With AT&T: Update, April 12, 2018


It seems now that the folks running the AT&T Twitter page are no longer responding to my messages. I spoke with Juan, a social media specialist for the company, on the phone on April 3rd, a conversation that lasted more than a half hour, and which he assured me was recorded (you see, AT&T is claiming that they can’t find the recordings in which the solution to the problems with my bill was offered). Juan also told me he’d play the recording for his supervisor, and that that supervisor would get back to me within a few hours. He or she did not do so.

So on April 4th, I sent this message: “Hello again. I never heard from the supervisor, and today received a new AT&T bill. I'm not going to open it. And I don't really have any more time this week to deal with this. Please let me know it has been settled. I owe $0.”
No response from anyone at AT&T.

On April 9th, I sent this message through Twitter: “I still haven't heard from a supervisor. This has to be settled today. Tomorrow I call the Better Business Bureau and begin spreading my woes about how this has been handled.”
No response from AT&T. I didn’t have time to contact the Better Business Bureau, and of course would prefer for AT&T to resolve the problem, as was promised to me repeatedly.

Early yesterday I sent this message: “I never heard back. Does that mean everything has been fixed?”
No response from AT&T.
So last night I sent this message: “Are you guys no longer responding to my messages? Hello? My internet and phone cut out several minutes ago, and just came back on. So the problem isn't even fixed. I don't want to receive a bill until I have a month of uninterrupted service. Is that too much to ask for?”
No response from AT&T.

The Twitter handle is ATTCares. So today I sent this message: “ATT Cares? Really?”
No response.

So now I will attempt to get a hold of someone else at AT&T who will finally solve the problem. However, there is also a new problem; or rather, an old problem acting up again. My phone and internet cut out again last night for several minutes. This is the problem that I’ve had since February of 2016. I think I’ve met every AT&T technician at some point during the past two years. Anyway, I am going to call now. Stay tuned…

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